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Dr Susan Scott |
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Susan Scott is a Senior Lecturer in the Information Systems and Innovation Group, Department of Management, at The London School of Economics and Political Science. Her research focuses on technology, work and organization from a management studies perspective |
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Curriculum Vitae
EDUCATION
Ph.D. Management Studies
University of Cambridge, The Judge Institute of Management Studies, 1993-1998.
M.Sc. Analysis, Design and Management of Information Systems
The London School of Economics and Political Science, Information Systems Department,
1991-1992.
B.A. History and Politics
University of London, School of Oriental and African Studies, 1987-1990.
WORK EXPERIENCE
2006-to date
Senior
Lecturer, Information Systems and Innovation Group, Department of Management, The London School of Economics and
Political Science
1996- 2006
Lecturer, Information Systems Department, The London School of Economics and
Political Science
1994-1996
Graduate Teaching Assistant, Department of Engineering, University of Cambridge
1993-1995
Assistant Librarian, Queens’ College, Silver Street, Cambridge
1990-1992
Examiners Assistant, London Examinations, Russell Square, London
1990-1991
English Teacher, EF International Language, Paradise Street, Cambridge
LANGUAGE SKILLS: French basic, Spanish basic
COURSES TAUGHT AT LSE
Global Business Management
Innovation Organization Information Technology
Information Technology and Society
Information Systems PhD Seminar Series and Workshops
Qualitative Research Methods
in Information Systems and Organization Studies
Innovation and Technology Management
Information Systems in Business
Advanced Information Technology for Social Scientists
Inter-organizational Information Systems
Interpretations of Information
Intelligent Systems
Applied Data Management
JOURNAL ARTICLES
Scott, S.V. and Orlikowski, W.J., 2012. Reconfiguring relations of accountability: Materialization of social media in the travel sector. Accounting, Organizations and Society, 37 (1), 26-40.
Scott, S.V. and Zachariadis, M., 2012., Origins and development of SWIFT, 1973–2009. Business History, 52 (3) 462-483.
Scott, S.V. and Perry, N., 2012. The enactment of risk categories: Organizing and re-organizing risk management practices in the energy industry. Information Systems Frontiers, Special Issue on Governance, Risk and Compliance, 14 (2) 125-141.
Muniesa, F., Chabert, D., Ducrocq-Grondin, M. and Scott, S.V., 2011. Back-office intricacy: the description of financial objects in an investment bank. Industrial and Corporate Change, 20 (4), 1189-1213.
Orlikowski, W.J. and Scott S.V., 2008. Sociomateriality: Challenging the separation of technology, work and organization. Academy of Management Annals, 2 (1), 433-474.
Gillard, H., Mitev, N.N. and Scott, S.V., 2007. ICT inclusion and gender: Tensions between narratives of network engineer training. The Information Society, 23 (1), 19-38.
Wagner E.L., Scott, S.V. and Galliers, R.B., 2006. The creation of ‘best practice’ software: Myth, reality, and ethics. Information and Organization, 16(3), 251-275 (Awarded ICIS best paper in field award 2007).
Scott, S.V. and Walsham, G., 2005. Re-conceptualizing and managing reputation risk in the knowledge economy: Toward reputable action. Organization Science, 16(3), 308-322.
Millo, Y., Muniesa, F., Panourgias, N. and Scott, S.V., 2005. Organized detachment: Clearinghouse mechanisms in the financial markets. Information and Organization, 15(3), 229-246.
Scott, S.V. and Barrett, M.I., 2005. Strategic risk positioning as sensemaking in crisis: The adoption of electronic trading at the London International Financial Futures and Options Exchange. Journal of Strategic Information Systems, 14(1), 45-68.
Barrett, M.I. and Scott, S.V., 2004. Electronic trading and the process of globalization in traditional futures exchanges: A temporal perspective. European Journal of Information Systems, 13(1), 65-79.
Scott, S.V. and Wagner, E.L., 2003. Networks, negotiations, and new times: The implementation of enterprise resource planning into an academic administration. Information and Organization, 13(4) 285-313.
Scott, S.V., 2000. IT-Enabled credit risk modernisation: A revolution under the cloak of normality. Accounting, Management and Information Technology, 10(3), 221-255.
BOOK CHAPTERSOrlikowski, W.J. and Scott S.V., 2012-13. Knowledge Eclipse: Producing sociomaterial reconfigurations in the hospitality sector. In H. Tsoukas, D. Nicolini and P. Carlisle, eds. Matter and Materiality in Organizations. In press.
Scott, S.V. and Orlikowski, W.J., 2012. Great Expectations: The Materiality of Commensurability in Social Media. In: P. Leonardi, B. Nardi and J. Kallinikos, eds. Sociomateriality and Organizations. Oxford: Blackwell.
Orlikowski, W.J. and Scott S.V., 2011. Imagining technology in organizational knowledge: Entities, webs and mangles. In: C. McLean, F-R. Puyou, P.Quattrone and N. Thrift, eds. Imagining organizations: Performative imagery in business and beyond. New York: Routledge. ISBN-10: 0415880645Scott, S.V., 2010. Understanding the characteristics of techno-innovation in an era of self-regulated financial services. In A-A. Kyrtsis, ed. Financial markets and organizational technologies: Systems architectures, practices and risks in the era of deregulation. London: Palgrave Macmillan Studies in Banking and Financial Institutions, pp.166-188. ISBN-10: 0230234054
Wagner, E.L. Scott, S.V., and Galliers, R.D., 2009. The creation of ‘best practice’ software: myth, reality and ethics. In R.D. Galliers and D.E. Leidner, eds. Strategic information management challenges and strategies in managing information systems. 4th Ed. London: Routledge, pp.467-493. ISBN 10: 0415996473
Scott, S. V. and Venters, W., 2007. Virtuality and Virtualization the Practice of E-Science and E-Social Science: Method, Theory, and Matter. In K. Crowston, S. Sieber, E. Wynn, eds. Virtuality and virtualization, proceedings of the International Federation of Information Processing working group 8.2 on information systems and organization. New York: Springer, pp.167-280.
ISBN: 13 - 9780387730240.Wagner, E.L., Galliers, R.D., and Scott, S.V., 2004. Exposing ‘best practices’ through narrative: The ERP example’. In B. Kaplan, D.P. Truex, D. Wastell, A.T. Wood-Harper, J.I. DeGross, eds. Relevant Theory and Informed Practice: Looking Forward from a 20-Year Perspective on IS Research, proceedings of the International Federation of Information Processing working group 8.2 on information systems and organization. Norwell, MA, USA: Kluwer, pp.433-452. ISBN-10: 1402080948
Hanseth, O., Scott, S.V., Silva, L. and Whitley, E.A., 1999. Re-evaluating power in information rich organizations: New theories and approaches. In O. Ngwenyama, L. Introna, M.D. Myers and J.I. DeGross eds. New information technologies in organizational processes: field studies and theoretical reflections on the future of work. Kluwer Academic Publishing, Boston, pp. 297-298. ISBN 0792385780
CONFERENCE PAPERS
Orlikowski, W.J. and Scott S.V. (2012) Performing Knowledge: The Constitutive Role of Materiality in Rating and Ranking Practices. Annual Meeting of the Academy of Management, Boston, 6th August.
Scott, S.V. and Orlikowski, W.J. 2011. Performing Online Anonymity: The Role of Materiality in Knowledge Practices. EGOS, Gothenburg, Sweden 7th-9th July.Baka, V. and Scott, S.V. 2011. The circle of (il)legitimacy and a revised agenda for reputation management in the era of social media. EGOS, Gothenburg, Sweden 7th-9th July.
Baka, V. and Scott, S.V. 2011. Algorithmic (re-)configurations: Exploring the ‘becoming’ of social media in the travel sector. Third International Symposium on Process Organization Studies, Corfu, 16th-18th June.
Zachariadis, M., Scott, S.V. and Barrett, M.I., 2010. Designing mixed-method research inspired by a critical realism philosophy: A tale from the field of IS innovation’. International Conference on Information Systems, St Louis, USA, 12th-15th Dec.
Scott S.V. and Orlikowski, W.J., 2010. Reconfiguring relations of accountability: The consequences of social media for the travel sector. Annual Meeting of the Academy of Management, Montreal 6th-10th Aug. Nominated for best paper award. Appears in AoM Best Paper Proceedings.
Scott, S.V. and Zachariadis, M., 2010. Origins and development of SWIFT, 1973–2009. Assocation of Business Historians conference, University of York, 16th-17th July.
Paris, C. E. and Scott S.V., 2009. The place of contract in organizational awareness: Deconstructing process, market and connectedness. Workshop on organization, design and engineering, Lisbon, Portugal, 11th-12th Dec.
Scott S.V. and Orlikowski, W.J., 2009. ‘Getting the truth’: Exploring the material grounds of institutional dynamics in social media’. EGOS, Barcelona, 2nd-4th July.
Scott, S.V., Van Reenen, J. and Zachariadis, M., 2008. The impact on bank performance of the diffusion of a financial innovation: An analysis of SWIFT adoption. WISE Conference, Paris, 14th Dec.
Baka, V. and Scott, S.V., 2008. From studying communities to focusing on temporary collectives: Research-in-progress on Web 2.0 in the travel sector. OASIS, IFIP 8.2 workshop, Paris, 13th Dec.
Scott, S.V. and Orlikowski, W.J., 2008. Imagining technology in organizational knowledge: Entities, webs, and mangles. 1st workshop on imagining business, Reflecting on the visual power of management, organizing and governing practices. Said Business School, Oxford, 26th-27th June.
Zachariadis, M. and Scott, S.V., 2007. Diversity in IS research: Developing a mixed methodology approach to understanding the business value of payment system innovation in financial services. International Conference on Information Systems. Montreal, Canada, 11th-13th December.
Mondale, J., Scott, S.V. and Venters, W., 2006. Knowledge management as an image of the organization: Industry standards and processes of knowing in credit risk management. Proceedings of the European Conference on Information Systems, Gothenburg, Sweden, 12th-14th June.
Madan, R., Sorensen, C. and Scott, S.V., 2003. ‘Strategy died for us around April last year’: CIO perceptions of strategy formation process in financial services. Proceedings of the European Conference on Information Systems, Naples, Italy, 18th-21st June.
Barrett, M.I. and Scott, S.V., 2000. The emergence of electronic trading in global financial markets: Envisioning the role of futures exchanges in the next millennium. Proceedings of the European Conference in Information Systems, Vienna, 3rd-5th July.
Scott, S.V., Orlikowski, W.J., Clark, P., Ciborra, C. and Barrett, M.I., 2000. Temporality in organizations. Conference Panel, Academy of Management, Toronto Canada, 4th-9th August.
Scott, S.V. and Walsham, G., 1998. Shifting boundaries and new technologies: A case study in the UK banking sector. Proceedings of the International Conference of Information Systems, Helsinki, Finland, December 13th-16th, pp.177-187.
Whitley, E.A. and Darking, S.V. (now Scott), 1993. Opening the black box of computing technology: Assumptions and implications. Proceedings of the European Conference of Information Systems, Nijenrode, Netherlands, May 30-31st.
PUBLISHED WORKING PAPERS
Paris, C. E. and Scott S.V., 2011. Packaged Software as Apparatus and Regions of Contracting: The Case of Contract Management Software. Under review for Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series.
Zachariadis, M., Scott, S.V. and Barrett, M.I., 2010. Exploring critical realism as the theoretical foundation of mixed-method research: Evidence from the economics of IS innovations. Judge Business School Working Paper Series, No. 03, University of Cambridge.
Scott, S.V. and Zachariadis, M., 2010. A historical analysis of core financial services infrastructure: Society for Worldwide Interbank Financial Telecommunication (SWIFT). Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 182. ISSN 1472-9601.
Scott, S.V. 2010. Understanding the characteristics of techno-innovation in an era of self-regulated financial services. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 180. ISSN 1472-9601.
Scott, S.V. and Paris, C.E., 2010. The place of contract in organizational awareness: Deconstructing process, market and connectedness. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 179. ISSN 1472-9601.
Scott S.V. and Orlikowski, W.J., 2009. Exploring the material grounds of institutional dynamics in social media. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 177. ISSN 1472-9601.
Scott, S.V. and Paris, C.E., 2009. Transactionalizing technologies versus performing contracts: From ERP to credit default swaps at AIG. Information Systems and Innovation Group, Department of Management, LSE. Early Stage Working Paper Series, ISSN 2040-2678.
Baka, V. and Scott, S.V., 2008. From studying communities to focusing on temporary collectives: Research-in-progress on Web 2.0 in the travel sector. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 171. ISSN 1472-9601.
Orlikowski, W.J. and Scott, S.V., 2008. The entanglement of technology and work in organizations. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 168. ISSN 1472-9601.
Scott, S.V. and Perry, N., 2006. The enactment of risk categories: Organizing and re-organizing risk management practices in the energy industry. Information Systems Department, LSE, Working Paper Series, No. 148. ISSN 1472-9601.
Scott, S.V. and Walsham, G., 2004. The broadening spectrum of reputation risk in organizations: Banking on risk and trust relationships. Information Systems Department, LSE, Working Paper Series, No. 130. ISSN 1472-9601.
Madan, R., Sorensen, C. and Scott, S.V., 2003. Strategy sort of died around April last year for a lot of us: CIO perceptions on ICT value and strategy in the UK financial sector. Information Systems Department, LSE, Working Paper Series, No. 123. ISSN 1472-9601.
Scott, S.V. and Walsham, G., 2002. Banking on trust: managing reputation risk in financial services organizations. Information Systems Department, LSE, Working Paper Series, No. 117. ISSN 1472-9601.
Scott, S.V. and Barrett, M.I., 2002. The development of electronic trading in the futures industry: Strategic risk positioning in a globalising age. Information Systems Department, LSE, Working Paper Series, No. 113. ISSN 1472-9601.
Scott, S.V. and Wagner, E.L., 2002. ERP ‘trials of strength’: Achieving a local university system from the ‘global’ solution. Information Systems Department, LSE, Working Paper Series, No. 106. ISSN 1472-9601.
Wagner, E.L. and Scott, S.V., 2001. Unfolding new times: The implementation of enterprise resource planning into an academic administration. Information Systems Department, LSE, Working Paper Series, No. 98. ISSN 1472-9601.
Scott, S.V., 2000. Lived methodology: A situated discussion of ‘Truth and Method’ in interpretive information systems research. Information Systems Department, LSE, Working Paper Series, No. 91. ISSN 1472-9601.
Scott, S.V. and Walsham, G., 1999. Shifting boundaries and new technologies: A case study in the UK banking sector. Information Systems Department, LSE, Working Paper Series, No. 75. ISSN 1472-9601.
Scott, S.V., 1999. IT-enabled credit risk modernisation: A revolution under the cloak of normality. Information Systems Department, LSE, Working Paper Series, No. 74. ISSN 1472-9601.
Barrett, M.I. and Scott, S.V., 1999. The emergence of electronic trading in global financial markets: Envisioning the role of futures exchanges in the next millennium. Information Systems Department, LSE, Working Paper Series, No. 73. ISSN 1472-9601.
UNPUBLISHED REPORTS
Muniesa, F., D. Chabert, M. Ducrocq-Grondin, and Scott, S.V. (2004) "Post-trade logistics in financial markets: Qualitative findings." The Moving Markets Research Project, Information Systems Department, London School of Economics and Political Science.
Scott, S.V. (2003) "Moving Markets: Report on IT-enabled strategic developments in clearing and settlement". The Moving Markets Research Project, Information Systems Department, London School of Economics and Political Science.
Panourgias, N. and S.V. Scott (2002) "JIWAY:
A case study of IT-enabled straight-through-processing innovation in the
financial markets". The Moving Markets Research Project, Information
Systems Department, London School of Economics and Political Science.
BRIEFINGS AND MAGAZINE ARTICLES
Orlikowski, W.J. and Scott, S.V., (2011) "How Social Media Can Disrupt Your Industry: A Case Study in the Travel Sector". Research Briefing, MITSloan Management, Centre for Information Systems Research (CISR), Vol XI, No. XII, Dec.
Scott, S.V. and Introna, L., (1998) "Take a Risk!", in The LSE Magazine, Winter, pp: 21-23.
EDITORIAL BOARD MEMBERSHIP AND JOURNAL EDITING
Editorial Board Membership:
Organization Science
Information and Organization
Enterprise Information Systems
Reviewer for the following scholarly journals:
British Journal of Sociology
Business History
European Journal of Information
Systems
Human Relations
Human Resources
International
Journal of Information Technology and Management
Information Systems Journal
Information
and Organisation
Information Technologies & International Development
Information Systems Research
Journal of Applied Behavioral Science
Journal
of the Association of Information Systems
Journal of Information Technology
Journal
of Strategic Information Systems
MIS Quarterly
Omega
Organization
Organization Studies
Organization Science
Work, Employment
and New Technology
Member of Editorial Committee and/or reviewer for the following conferences:
International Conference of Information Systems
European Conference of Information Systems
IFIP 8.2 Conference - International Federation for Information Processing
Working Group 8.2: Information Systems and Organizations
IFIP 9.4 Conference - International
Federation for Information Processing Working Group 9.4: Social Implications
of Computers in Developing Countries
The e-social science
conference
HICSS - Hawaii International
Conference on Computer Sciences
GRANTS AWARDED BY
INVITED SEMINARS
PROFESSIONAL DISTINCTION
SEMINARS AND CONFERENCES ATTENDED
PROFESSIONAL SERVICE
VISITING APPOINTMENTS
ACADEMIC AND COMMUNITY NETWORK BUILDING
As part of an on-going research project into "sociomateriality", I helped organize a workshop in June (2011) at The Judge Business School (University of Cambridge) with Michael Barrett and Wanda Orlikowski. Invited speakers included Lucas Introna, Matthew Jones and Jochan Runde.
In 2010, I was one of the organizing team (with Samer Faraj, Anne-Laure Fayard, Wanda Orlikowski, and John Weeks) for a Symposium at The Academy of Management in Montreal, Canada in August. Samer hosted us in a lively and inspiring space at the McGill Graduate Club. Anne-Laure Fayard designed a series of innovative workshop activities to stimulate discussion and share ideas. The Symposium was attended by 65 scholars from around the world and the keynote was by Prof Trevor Pinch (Cornell). Here is a photo journal of the day: http://www.flickr.com/photos/materiality/sets/72157624761239754/
In 2009, I co-chaired a conference on Theoretical Innovation in Information Systems Research with Prof Wanda Orlikowski (MIT/LSE Centennial Professor) http://is2.lse.ac.uk/sociomateriality/default.htm.The conference was designed to both complement the SSIT 2009 theme of innovation and draw together an event to reflect the current debate around theoretical ideas in IS research. A series of LSE workshops were held in the run up to the public conference presenting an opportunity to read and discuss relevant theoretical and empirical work.
I am part of an inter-disciplinary group of researchers at the Centre for Economic Performance (LSE) undertaking a programme of research on Productivity and Innovation. The programme investigates the reasons for wide variations in firm productivity even within narrowly defined sectors and why productivity growth in the US has been so much more impressive over recent years than in the UK and European economies. The program looks at the role of information and communication technologies, new organizational practices, skills, the structure of labour and product markets in shaping innovation and productivity. There is a strong focus on linking empirical findings to practical policy and economic theory.
PROFESSIONAL ACTIVITIES AND CONSULTANCIES