Dr Susan Scott

 

 

Susan Scott is an Associate Professor (Reader) in the Information Systems and Innovation Group, Department of Management, at The London School of Economics and Political Science. Her research focuses on digital innovation and the organizational challenges that emerge from the management of change.


New book! Scott, S.V. and Zachariadis, M. (2014) The Society for Worldwide Interbank Financial Telecommunication (SWIFT): Cooperative governance for network innovation, standards, and community. London: Routledge (Global Institutions Series). http://www.routledge.com/books/details/9780415631648/ ISBN-10: 0415631645 | ISBN-13: 978-0415631648

Address: Information Systems and Innovation Group
Department of Management
London School of Economics, Houghton Street, London WC2A 2AE
Telephone: 0207 955 6185
Fax: 0207 966 7385
  s.v.scott@lse.ac.uk

Google Citation Index click here
ResearchGate listing click here

LinkedIn: uk.linkedin.com/pub/susan-scott/4/ab6/210/
Twitter:https://twitter.com/ScottSV

Curriculum Vitae

EDUCATION

Ph.D. Management Studies
University of Cambridge, The Judge Institute of Management Studies, 1993-1998.

M.Sc. Analysis, Design and Management of Information Systems 
The London School of Economics and Political Science, Information Systems Department, 1991-1992.

B.A. History and Politics
University of London, School of Oriental and African Studies, 1987-1990.

 

PROFESSIONAL QUALIFICATIONS

Prince2 Foundation, 2013.
Prince2 Pracitioner, 2013.

Teaching English as a Foreign Language, 1990.
 

WORK EXPERIENCE  

2013-to date
Associate Professor (Reader), Information Systems and Innovation Group, Department of Management, The London School of Economics and Political Science 

2006-2013
Senior Lecturer, Information Systems and Innovation Group, Department of Management, The London School of Economics and Political Science 

1996- 2006 

Lecturer, Information Systems Department, The London School of Economics and Political Science 

1994-1996
Graduate Teaching Assistant, Department of Engineering, University of Cambridge

1993-1995
Assistant Librarian, Queens’ College, Silver Street, Cambridge 

1990-1992
Examiners Assistant, London Examinations, Russell Square, London 

1990-1991
English Teacher, EF International Language, Paradise Street, Cambridge  

LANGUAGE SKILLS:
French basic, Spanish basic


COURSES TAUGHT AT LSE

Business Transformation and Project Management
Global Business Management

Innovation Organization Information Technology
Information Technology and Society
Information Systems PhD Seminar Series and Workshops
Qualitative Research Methods in Information Systems and Organization Studies
Innovation and Technology Management
Information Systems in Business
Advanced Information Technology for Social Scientists
Inter-organizational Information Systems 
Interpretations of Information
Intelligent Systems
Applied Data Management

BOOKS

Scott, S.V. and Zachariadis, M. (2014) The Society for Worldwide Interbank Financial Telecommunication (SWIFT): Cooperative governance for network innovation, standards, and community. London: Routledge.

ISBN-10: 0415631645 | ISBN-13: 978-0415631648
 

JOURNAL ARTICLES

Orlikowski, W.J. and Scott S.V., 2014-15. Exploring Material-Discursive Practices: Comments on Hardy and Thomas’ Discourse in a Material World. Forthcoming "Point-Counterpoint" in the Journal of Management Studies.

Orlikowski, W.J. and Scott S.V., 2014-15. The Algorithm and the Crowd: Considering the Materiality of Service Innovation. MIS Quarterly, Special Issue on Service Innovation. Forthcoming.

Orlikowski, W.J. and Scott S.V., 2014. What Happens When Evaluation Goes Online? Exploring Apparatuses of Valuation in the Travel Sector. Organization Science, May/June, 25 (3), 868-891.

Scott, S.V. and Orlikowski, W.J., 2014. Entanglements in Practice: Performing Anonymity through Social Media. MIS Quarterly, 38(3), 873-893.

Scott, S.V. and Orlikowski, W.J., 2013. Sociomateriality — taking the wrong turning? A response to Mutch. Information and Organization, 23 (2), 77–80.

Zachariadis, M., Scott, S.V. and Barrett, M.I., 2013. Methodological Implications of Critical Realism for mixed-methods information systems research. MIS Quarterly, Special Issue on Critical Realism in IS Research, 37 (3) 855-879.
Finalist in the CIONet Best European Research Paper of the Year 2014

Scott, S.V. and Orlikowski, W.J., 2012. Reconfiguring relations of accountability: Materialization of social media in the travel sector. Accounting, Organizations and Society, 37 (1), 26-40.

Scott, S.V. and Zachariadis, M., 2012., Origins and development of SWIFT, 1973–2009. Business History, 52 (3) 462-483.

Scott, S.V. and Perry, N., 2012. The enactment of risk categories: Organizing and re-organizing risk management practices in the energy industry. Information Systems Frontiers, Special Issue on Governance, Risk and Compliance, 14 (2) 125-141.

Muniesa, F., Chabert, D., Ducrocq-Grondin, M. and Scott, S.V., 2011. Back-office intricacy: the description of financial objects in an investment bank. Industrial and Corporate Change, 20 (4), 1189-1213.

Orlikowski, W.J. and Scott S.V., 2008. Sociomateriality: Challenging the separation of technology, work and organization. Academy of Management Annals, 2 (1), 433-474.

Gillard, H., Mitev, N.N. and Scott, S.V., 2007. ICT inclusion and gender: Tensions between narratives of network engineer training. The Information Society, 23 (1), 19-38.

Wagner E.L., Scott, S.V. and Galliers, R.B., 2006. The creation of ‘best practice’ software: Myth, reality, and ethics. Information and Organization, 16(3), 251-275 (Awarded ICIS best paper in field award 2007).

Scott, S.V. and Walsham, G., 2005. Re-conceptualizing and managing reputation risk in the knowledge economy: Toward reputable action. Organization Science, 16(3), 308-322.

Millo, Y., Muniesa, F., Panourgias, N. and Scott, S.V., 2005. Organized detachment: Clearinghouse mechanisms in the financial markets. Information and Organization, 15(3), 229-246.

Scott, S.V. and Barrett, M.I., 2005. Strategic risk positioning as sensemaking in crisis: The adoption of electronic trading at the London International Financial Futures and Options Exchange. Journal of Strategic Information Systems, 14(1), 45-68.

Barrett, M.I. and Scott, S.V., 2004. Electronic trading and the process of globalization in traditional futures exchanges: A temporal perspective. European Journal of Information Systems, 13(1), 65-79.

Scott, S.V. and Wagner, E.L., 2003. Networks, negotiations, and new times: The implementation of enterprise resource planning into an academic administration. Information and Organization, 13(4) 285-313.

Scott, S.V., 2000. IT-Enabled credit risk modernisation: A revolution under the cloak of normality. Accounting, Management and Information Technology, 10(3), 221-255. 


BOOK CHAPTERS

Orlikowski, W.J. and Scott S.V., 2013. Knowledge Eclipse: Producing sociomaterial reconfigurations in the hospitality sector. In H. Tsoukas, D. Nicolini and P. Carlisle, eds. Matter and Materiality in Organizations, Oxford: Oxford University Press. p.119-141. ISBN -10: 0199671532

Scott, S.V. and Orlikowski, W.J., 2012. Great Expectations: The Materiality of Commensurability in Social Media. In: P. Leonardi, B. Nardi and J. Kallinikos, eds. Materiality and Organizing: Social Interaction in a Technological World. Oxford: Blackwell, p. 113-133. ISBN: 978-0-19-966406-1

Orlikowski, W.J. and Scott S.V., 2011. Imagining technology in organizational knowledge: Entities, webs and mangles. In: C. McLean, F-R. Puyou, P.Quattrone and N. Thrift, eds. Imagining organizations: Performative imagery in business and beyond. New York: Routledge, p. 83-98.
ISBN -10: 0415880645

Scott, S.V., 2010. Understanding the characteristics of techno-innovation in an era of self-regulated financial services. In A-A. Kyrtsis, ed. Financial markets and organizational technologies: Systems architectures, practices and risks in the era of deregulation. London: Palgrave Macmillan Studies in Banking and Financial Institutions, pp.166-188. ISBN -10: 0230234054

Wagner, E.L. Scott, S.V., and Galliers, R.D., 2009. The creation of ‘best practice’ software: myth, reality and ethics. In R.D. Galliers and D.E. Leidner, eds. Strategic information management challenges and strategies in managing information systems. 4th Ed. London: Routledge, pp.467-493. ISBN 10: 0415996473

Scott, S. V. and Venters, W., 2007. Virtuality and Virtualization the Practice of E-Science and E-Social Science: Method, Theory, and Matter. In K. Crowston, S. Sieber, E. Wynn, eds. Virtuality and virtualization, proceedings of the International Federation of Information Processing working group 8.2 on information systems and organization. New York: Springer, pp.167-280.
ISBN: 13 - 9780387730240.

Wagner, E.L., Galliers, R.D., and Scott, S.V., 2004. Exposing ‘best practices’ through narrative: The ERP example’. In B. Kaplan, D.P. Truex, D. Wastell, A.T. Wood-Harper, J.I. DeGross, eds. Relevant Theory and Informed Practice: Looking Forward from a 20-Year Perspective on IS Research, proceedings of the International Federation of Information Processing working group 8.2 on information systems and organization. Norwell, MA, USA: Kluwer, pp.433-452. ISBN -10: 1402080948

Hanseth, O., Scott, S.V., Silva, L. and Whitley, E.A., 1999. Re-evaluating power in information rich organizations: New theories and approaches. In O. Ngwenyama, L. Introna, M.D. Myers and J.I. DeGross eds. New information technologies in organizational processes: field studies and theoretical reflections on the future of work. Kluwer Academic Publishing, Boston, pp. 297-298. ISBN 0792385780

 

CONFERENCE PAPERS

Orlikowski, W.J. and Scott S.V. 2012 Performing Knowledge: The Constitutive Role of Materiality in Rating and Ranking Practices. Annual Meeting of the Academy of Management, Boston, 6th August.

Scott, S.V. and Orlikowski, W.J. 2011. Performing Online Anonymity: The Role of Materiality in Knowledge Practices. EGOS, Gothenburg, Sweden 7th-9th July.

Baka, V. and Scott, S.V. 2011. The circle of (il)legitimacy and a revised agenda for reputation management in the era of social media. EGOS, Gothenburg, Sweden 7th-9th July.

Baka, V. and Scott, S.V. 2011. Algorithmic (re-)configurations: Exploring the ‘becoming’ of social media in the travel sector. Third International Symposium on Process Organization Studies, Corfu, 16th-18th June.

Zachariadis, M., Scott, S.V. and Barrett, M.I., 2010. Designing mixed-method research inspired by a critical realism philosophy: A tale from the field of IS innovation’. International Conference on Information Systems, St Louis, USA, 12th-15th Dec.

Scott S.V. and Orlikowski, W.J., 2010. Reconfiguring relations of accountability: The consequences of social media for the travel sector. Annual Meeting of the Academy of Management, Montreal 6th-10th AugNominated for best paper award. Appears in AoM Best Paper Proceedings.

Scott, S.V. and Zachariadis, M., 2010. Origins and development of SWIFT, 1973–2009. Assocation of Business Historians conference, University of York, 16th-17th July.

Paris, C. E. and Scott S.V., 2009. The place of contract in organizational awareness: Deconstructing process, market and connectedness. Workshop on organization, design and engineering, Lisbon, Portugal, 11th-12th Dec.

Scott S.V. and Orlikowski, W.J., 2009. ‘Getting the truth’: Exploring the material grounds of institutional dynamics in social media’. EGOS, Barcelona, 2nd-4th July.

Scott, S.V., Van Reenen, J. and Zachariadis, M., 2008. The impact on bank performance of the diffusion of a financial innovation: An analysis of SWIFT adoption. WISE Conference, Paris, 14th Dec.

Baka, V. and Scott, S.V., 2008. From studying communities to focusing on temporary collectives: Research-in-progress on Web 2.0 in the travel sector. OASIS, IFIP 8.2 workshop, Paris, 13th Dec.

Scott, S.V. and Orlikowski, W.J., 2008. Imagining technology in organizational knowledge: Entities, webs, and mangles. 1st workshop on imagining business, Reflecting on the visual power of management, organizing and governing practices. Said Business School, Oxford, 26th-27th June.

Zachariadis, M. and Scott, S.V., 2007. Diversity in IS research: Developing a mixed methodology approach to understanding the business value of payment system innovation in financial services. International Conference on Information Systems. Montreal, Canada, 11th-13th December.

Mondale, J., Scott, S.V. and Venters, W., 2006. Knowledge management as an image of the organization: Industry standards and processes of knowing in credit risk management. Proceedings of the European Conference on Information Systems, Gothenburg, Sweden, 12th-14th June.

Madan, R., Sorensen, C. and Scott, S.V., 2003. ‘Strategy died for us around April last year’: CIO perceptions of strategy formation process in financial services. Proceedings of the European Conference on Information Systems, Naples, Italy, 18th-21st June.

Barrett, M.I. and Scott, S.V., 2000. The emergence of electronic trading in global financial markets: Envisioning the role of futures exchanges in the next millennium. Proceedings of the European Conference in Information Systems, Vienna, 3rd-5th July.

Scott, S.V., Orlikowski, W.J., Clark, P., Ciborra, C. and Barrett, M.I., 2000. Temporality in organizations. Conference Panel, Academy of Management, Toronto Canada, 4th-9th August

Scott, S.V. and Walsham, G., 1998. Shifting boundaries and new technologies: A case study in the UK banking sector. Proceedings of the International Conference of Information Systems, Helsinki, Finland, December 13th-16th, pp.177-187.

Whitley, E.A. and Darking, S.V. (now Scott), 1993. Opening the black box of computing technology: Assumptions and implications. Proceedings of the European Conference of Information Systems, Nijenrode, Netherlands, May 30-31st.  

 

PUBLISHED WORKING PAPERS

Paris, C. E. and Scott S.V., 2011. Packaged Software as Apparatus and Regions of Contracting: The Case of Contract Management Software. Under review for Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series.

Zachariadis, M., Scott, S.V. and Barrett, M.I., 2010. Exploring critical realism as the theoretical foundation of mixed-method research: Evidence from the economics of IS innovations. Judge Business School Working Paper Series, No. 03, University of Cambridge.

Scott, S.V. and Zachariadis, M., 2010. A historical analysis of core financial services infrastructure: Society for Worldwide Interbank Financial Telecommunication (SWIFT). Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 182. ISSN 1472-9601.

Scott, S.V. 2010. Understanding the characteristics of techno-innovation in an era of self-regulated financial services. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 180. ISSN 1472-9601.

Scott, S.V. and Paris, C.E., 2010. The place of contract in organizational awareness: Deconstructing process, market and connectedness. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 179. ISSN 1472-9601.

Scott S.V. and Orlikowski, W.J., 2009. Exploring the material grounds of institutional dynamics in social media. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 177. ISSN 1472-9601.

Scott, S.V. and Paris, C.E., 2009. Transactionalizing technologies versus performing contracts: From ERP to credit default swaps at AIG. Information Systems and Innovation Group, Department of Management, LSE. Early Stage Working Paper Series, ISSN 2040-2678.

Baka, V. and Scott, S.V., 2008. From studying communities to focusing on temporary collectives: Research-in-progress on Web 2.0 in the travel sector. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 171. ISSN 1472-9601.

Orlikowski, W.J. and Scott, S.V., 2008. The entanglement of technology and work in organizations. Information Systems and Innovation Group, Department of Management, LSE. Working Paper Series, No. 168. ISSN 1472-9601.

Scott, S.V. and Perry, N., 2006. The enactment of risk categories: Organizing and re-organizing risk management practices in the energy industry. Information Systems Department, LSE, Working Paper Series, No. 148. ISSN 1472-9601.

Scott, S.V. and Walsham, G., 2004. The broadening spectrum of reputation risk in organizations: Banking on risk and trust relationships. Information Systems Department, LSE, Working Paper Series, No. 130. ISSN 1472-9601.

Madan, R., Sorensen, C. and Scott, S.V., 2003. Strategy sort of died around April last year for a lot of us: CIO perceptions on ICT value and strategy in the UK financial sector. Information Systems Department, LSE, Working Paper Series, No. 123. ISSN 1472-9601.

Scott, S.V. and Walsham, G., 2002. Banking on trust: managing reputation risk in financial services organizations. Information Systems Department, LSE, Working Paper Series, No. 117. ISSN 1472-9601.

Scott, S.V. and Barrett, M.I., 2002. The development of electronic trading in the futures industry: Strategic risk positioning in a globalising age. Information Systems Department, LSE, Working Paper Series, No. 113. ISSN 1472-9601.

Scott, S.V. and Wagner, E.L., 2002. ERP ‘trials of strength’: Achieving a local university system from the ‘global’ solution. Information Systems Department, LSE, Working Paper Series, No. 106. ISSN 1472-9601.

Wagner, E.L. and Scott, S.V., 2001. Unfolding new times: The implementation of enterprise resource planning into an academic administration. Information Systems Department, LSE, Working Paper Series, No. 98. ISSN 1472-9601.

Scott, S.V., 2000. Lived methodology: A situated discussion of ‘Truth and Method’ in interpretive information systems research. Information Systems Department, LSE, Working Paper Series, No. 91. ISSN 1472-9601.

Scott, S.V. and Walsham, G., 1999. Shifting boundaries and new technologies: A case study in the UK banking sector. Information Systems Department, LSE, Working Paper Series, No. 75. ISSN 1472-9601.

Scott, S.V., 1999. IT-enabled credit risk modernisation: A revolution under the cloak of normality. Information Systems Department, LSE, Working Paper Series, No. 74. ISSN 1472-9601.

Barrett, M.I. and Scott, S.V., 1999. The emergence of electronic trading in global financial markets: Envisioning the role of futures exchanges in the next millennium. Information Systems Department, LSE, Working Paper Series, No. 73. ISSN 1472-9601.

 

UNPUBLISHED REPORTS

Muniesa, F., D. Chabert, M. Ducrocq-Grondin, and Scott, S.V. (2004) "Post-trade logistics in financial markets: Qualitative findings." The Moving Markets Research Project, Information Systems Department, London School of Economics and Political Science.

Scott, S.V. (2003) "Moving Markets: Report on IT-enabled strategic developments in clearing and settlement". The Moving Markets Research Project, Information Systems Department, London School of Economics and Political Science.

Panourgias, N. and S.V. Scott (2002) "JIWAY: A case study of IT-enabled straight-through-processing innovation in the financial markets". The Moving Markets Research Project, Information Systems Department, London School of Economics and Political Science.

BRIEFINGS AND MAGAZINE ARTICLES

Orlikowski, W.J. and Scott, S.V., (2011) "How Social Media Can Disrupt Your Industry: A Case Study in the Travel Sector". Research Briefing, MIT Sloan Management, Centre for Information Systems Research (CISR), Vol XI, No. XII, Dec.

Scott, S.V. and Introna, L., (1998) "Take a Risk!", in The LSE Magazine, Winter, pp: 21-23.


EDITORIAL BOARD MEMBERSHIP AND JOURNAL EDITING

Editorial Board Membership:
Information and Organization
Information Systems Research
Organization Science

Reviewer for the following scholarly journals:
Accounting, Organizations, and Society
British Journal of Sociology
Business History
Environment and Planning A
European Journal of Information Systems
Human Relations
Human Resources
International Journal of Information Technology and Management
Information Systems Journal
Information and Organisation
Information Technologies & International Development
Information Technology & People
Information Systems Research
Journal of Applied Behavioral Science
Journal of the Association of Information Systems
Journal of Information Technology
Journal of Institutional Economics
Journal of Strategic Information Systems
MIS Quarterly
New Media and Society
Omega
Organization
Organization Studies
Organization Science
Work, Employment and New Technology

Member of Editorial Committee and/or reviewer for the following conferences:

International Conference of Information Systems
European Conference of Information Systems
IFIP 8.2 Conference - International Federation for Information Processing Working Group 8.2: Information Systems and Organizations
IFIP 9.4 Conference - International Federation for Information Processing Working Group 9.4: Social Implications of Computers in Developing Countries
The e-social science conference
HICSS - Hawaii International Conference on Computer Sciences

GRANTS AWARDED BY

INVITED SEMINARS

PROFESSIONAL DISTINCTION

SEMINARS AND CONFERENCES ATTENDED

PROFESSIONAL SERVICE 

VISITING APPOINTMENTS

ACADEMIC AND COMMUNITY NETWORK BUILDING

Following an extensive research project at LSE and the launch of a co-authored book on SWIFT, I collaborated with The SWIFT Institute on a conference about the Future of Financial Standards in London on Tuesday 25th March 2014. http://www.swiftinstitute.org/event/standardisation-in-the-financial-industry/ Non-state actors such as The Society for Worldwide Interbank Financial Telecommunication (SWIFT) are playing an increasingly important role as de facto regulatory entities and we will explore the role that standards setting can play in this regard. The conference combined academic presentations with discussions involving bankers, regulators and standardisers with the aim of sharing updates, exchanging views, debating options, and discussing insights with the audience. The venue, Level39, is part of London’s FinTech initiative. It is Europe’s largest business accelerator space for finance, retail, and future cities technologies companies. http://level39.co/level39/introduction/

 I organized a Round Table discussion with JoAnne Yates (MIT) and an interdisciplinary group of Business Historians, Management Studies, and Information Systems scholars at the Department of Management, LSE in June 2013.

Daniel Beunza, Wanda Orlikowski and I convened a workshop on Algorithms at the Department of Management, LSE in March 2013.

I co-organized a workshop on Sociomateriality at Lancaster University (with Lucas Introna, Lucy Suchman, and Wanda Orlikowski) in June, 2012.

As part of an on-going research project into "sociomateriality",  I helped organize a workshop in June (2011) at The Judge Business School (University of Cambridge) with Michael Barrett and Wanda Orlikowski. Invited speakers included Lucas Introna, Matthew Jones and Jochan Runde.

In 2010, I was one of the organizing team (with Samer Faraj, Anne-Laure Fayard, Wanda Orlikowski, and John Weeks) for a Symposium at The Academy of Management in Montreal, Canada in August. Samer hosted us in a lively and inspiring space at the McGill Graduate Club. Anne-Laure Fayard designed a series of innovative workshop activities to stimulate discussion and share ideas. The Symposium was attended by 65 scholars from around the world and the keynote was by Prof Trevor Pinch (Cornell). Here is a photo journal of the day: http://www.flickr.com/photos/materiality/sets/72157624761239754/

In 2009, I co-chaired a conference on Theoretical Innovation in Information Systems Research with Prof Wanda Orlikowski (MIT/LSE Centennial Professor) http://is2.lse.ac.uk/sociomateriality/default.htm.The conference was designed to both complement the SSIT 2009 theme of innovation and draw together an event to reflect the current debate around theoretical ideas in IS research. A series of LSE workshops were held in the run up to the public conference presenting an opportunity to read and discuss relevant theoretical and empirical work.

I am part of an inter-disciplinary group of researchers at the Centre for Economic Performance (LSE) undertaking a programme of research on Productivity and Innovation. The programme investigates the reasons for wide variations in firm productivity even within narrowly defined sectors and why productivity growth in the US has been so much more impressive over recent years than in the UK and European economies. The program looks at the role of information and communication technologies, new organizational practices, skills, the structure of labour and product markets in shaping innovation and productivity. There is a strong focus on linking empirical findings to practical policy and economic theory.

PROFESSIONAL ACTIVITIES AND CONSULTANCIES


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