Professor Leslie Willcocks

Refereed Papers: Journals, 1987-2007

* =A journals; ** = B Journals += B-/C Refereed Journals

Under Review

* Willcocks, L. Reynolds, P. (2007) Retained Capabilities For IT and Back-Office Outsourcing. MISQ Executive. Submitted.

** Oshri, I., Kotlarsky, J. and Willcocks, L. (2006) Social Ties in R and D Projects. R and D Management . Submitted September 2006.

* Oshri, I., Kotlarsky, J. and Willcocks, L. IT Offshoring: Lessons on Expertise Management. submitted to MISQ Executive

Published

**Oshri, I., Kotlarsky, J. and Willcocks, L. (2007) Global Software Development: Exploring Socialization In Strategic Distributed Projects. Journal of Strategic Information Systems.

+Finnegan, D. and Willcocks, L. (2007) Knowledge Sharing issues in Introduction of New technology: The case of CRM. Journal of Enterprise Information Management, 19, 6, 568-90.

+ Plant, R. And Willcocks, L. (2007) Critical Success Factors in International ERP Implementations: A Case Research Approach. Journal Of Computer Information Systems, 47, 3, 60-70.

+ Gray, P., Lyytinen, K., Saunders, C., Willcocks, L. and Zwass, V. (2006) How Shall We Manage Our Journals In The Future: A Discussion of Richard T. Watson’s ICIS 2004 Proposals. Communications of the AIS 18, August.

+ Willcocks, L. (2006) Michel Foucault In The Social Study of ICTs: Critique and Reappraisal. Social Science Computer Review. 24, 3, Fall Special Issue.

** Cullen, S., Seddon, P. and Willcocks, L. (2007) Does Domberger’s Theory of Contracting Explain Why Organizations Outsource IT, and the Levels of Satisfaction Achieved? European Journal of Information Systems June.

* Oshri, I., Kotlarsky, J. and Willcocks, L. (2006) Missing Links: Building Critical Social Ties For Global Collaborative Work. Communications of The ACM, Winter.

+ Willcocks, L., and Feeny, D. (2005) Implementing Core IS Capabilities at Dupont. Information Systems Management Journal, December.

+ Willcocks, L., Feeny, D. and Olson, N. (2006) IT Outsourcing and Retained IS Capabilities: Challenges and Lessons. European Management Journal, February.

** Cullen, S., Seddon, P. and Willcocks, L. (2005) ITO Configuration: Research into Defining and Designing Outsourcing Arrangements. Journal of Strategic Information Systems. December, 14, 357-387.

** Feeny, D. Willcocks, L. and Lacity, M. (2005). Taking The Measure of Outsourcing Providers. Sloan Management Review, April.

* Cullen, S. Seddon, P. and Willcocks, L. (2005). Managing Outsourcing: The Lifecycle Imperative. MISQ Executive, June.

** Lacity, M., Kern, T. and Willcocks, L. (2005). Netsourcing: Survey and Critique Journal Of Global Information Management

+ Willcocks, L. , Hindle, J. Feeny, D. and Lacity, M. (2004). IT and Business Process Outsourcing: The Knowledge Potential, Information Systems Management Journal, Summer. REPRINTED IN IT Management Select, Winter, Vol. 11, 4, 2005, pp. 75-83.

+ Willcocks, L. Hindle, J., Feeny, D. and Lacity, M. (2004). Knowledge in Outsourcing::The Missed Business Opportunity. Knowledge Management Journal November.

+ Cullen, S. and Willcocks, L. (2004) IT Outsourcing: Carving The Right Strategy. General Management Review, Jan-March, p. 1-6.

+ Hindle, J., Willcocks, L. , Feeny, D. and Lacity, M. (2003) Value-added Outsourcing At Lloyds and BAE Systems. Knowledge Management Review, 6, 4, 28-31, September/October

+ Sauer, C. and Willcocks, L. (2003). Establishing The Business of The Future: The Role Of Organizational Architecture and Information Technologies. European Management Journal, 21, 4, 497-508.

** Plant, R., Willcocks, L. and Olson, N. (2003) Managing E-Business Performance: Towards A Revised Balanced Scorecard Approach. Information Systems and E-Business Management, 1, 3, 265-281.

* Lacity, M., Willcocks, L. and Feeny, D. (2003). Transforming a Back-Office Function: Lessons from BAE Systems’ Enterprise Partnership. MISQ Executive, June.

+ Lacity, M., and Willcocks, L., (2003) Information Technology Sourcing Reflections," Wirtschaftsinformatik, Special Issue on Outsourcing, Vol. 45, 2, pp. 115-125.

+ Willcocks, L. and Plant, R. (2003) How Corporations E-Source: From Business Technology Projects To Value Networks. Information Systems Frontiers, Spring.

**Kern, T. and Willcocks, l. and Van Heck, E. (2002) The Winners Curse In IT Outsourcing: Strategies For Avoiding Relational Trauma. California Management Review, 44, 2, 47-69.

**Kern, T. and Willcocks L. (2002) Exploring Relationships in IT Outsourcing: The Interaction Approach. European Journal of Information Systems, 11, 1, 3-19.

* Kern, T., Willcocks, L. and Lacity, M. (2002) Application Service Provision: Risk Assessment and Mitigation MISQ Executive, June

** Kern, T. and Willcocks, L. (2002) Exploring ASP As Sourcing Strategy: Theoretical Perspectives, Propositions For Practice. Journal of Strategic Information Systems, June

+ Seddon, P., Graeser, V. and Willcocks, L. (2002) Measuring Organizational IS Effectiveness: An Overview and Update of Senior Management Perspectives. Database, Spring.

**Sauer, C. and Willcocks, L. (2002) Evolution Of The Organizational Architect. Sloan Management Review, Spring, 41-49.

** Willcocks, L. and Plant, R. (2001). Pathways To E-Business Leadership: Getting To Bricks And Clicks. Sloan Management Review, Spring.

+ Francalanci, C., Willcocks, L. and Kern, T. (2001) Internet and The Horizontal Integration of IT Businesses. European Management Journal, 19, 2, 145-156.

+ Willcocks, L. (2001) How Radical Was IT-enabled BPR? Evidence On Financial and Business Impacts. International Journal of Flexible Manufacturing Systems ( December).

* Willcocks, L. and Sykes, R. (2000). The CIO, IT Function and ERP: Asleep At The Wheel? Communications Of The ACM, April.

** Willcocks, L., Lacity, M., Kern, T. (1999). Risk Mitigation in IT Outsourcing Strategy Revisited: Longitudinal Case Research. Journal Of Strategic Information Systems, April, 8, 2, 285-314.

** Kern, T. and Willcocks, L. (2000). Exploring IT Outsourcing Relationships: Theory and Practice. Journal of Strategic Information Systems, 9, 321-350.

** Lacity, M. and Willcocks, L. (2000) A Survey of IT Outsourcing Experiences in USA and UK. Journal Of Global Information Management, March.

** Kern, T. and L. P. Willcocks (2000). “Contracts, Control, and Presentiation in IT Outsourcing: Research in Thirteen UK Organisations.” Journal of Global Information Management 8(4): 20 - 35.

** Willcocks, L. and Lacity, M. (1999). IT Outsourcing In Financial Services: Risk, Creative Contracting, Business Advantage. Information Systems Journal, September. Winner of BEST CASE PAPER award at Seventh European Conference in Information Systems, Copenhagen, June 1999.

** Pisanias, N. and Willcocks, L. (1999). Explaining Slow Adoption of the Internet: ‘Infomediation’ in Broking Markets. Journal of Information Technology Special Issue On Electronic Commerce. 15, 4.

+Willcocks, L. and Lacity, M. (1999). Information Technology Outsourcing: Practices, Lessons and Prospects. ASX Perspective, April.

* Lacity, M. and Willcocks, L. (1998). An Empirical Investigation of Information Technology Sourcing Practices: Lessons From Experience. MIS Quarterly , 22, 3, 363-408.

** Willcocks, L. and Kern, T. (1998) IT Outsourcing As Strategic Partnering: The Case Of The Inland Revenue. European Journal Of Information Systems, 7, 29-45. Winner of BEST CASE AWARD at Fifth European Conference in Information Systems, Cork, June.

** Feeny, D. and Willcocks, L. (1998). Core IS Capabilities For Exploiting Information Technology. Sloan Management Review, 39, 3, 9-21.

+Willcocks, L., Lester, S. and Graeser, V. (1998). Cybernomics And IT Productivity: Not Business As Usual. European Management Journal, 16, 3, 272-283.

** Willcocks, L. and Lester, S. (1997) In Search Of IT Productivity: Assessment Issues. Journal of the Operational Research Society, 48, 1082-1094.

** Willcocks, L. and Currie, W. (1997). IT Outsourcing in Public Service Contexts: Towards The Contractual Organization? British Journal of Management, 8, S107-120, June.

* Willcocks,L, Currie, W. and Jackson, S. (1997). In Pursuit Of The Reengineering Agenda in Public Administration. Public Administration, 75, 4, 617-649. ANBAR EXCELLENCE CITATION, 1998.

** Lacity, M. and Willcocks, L. (1997). IT Outsourcing - Examining The Privatization Option in US Public Administration. Information Systems Journal, 7, 2, June.

** Currie, W. and Willcocks, L. (1998). Analysing IT Outsourcing Decisions In the Context of Size, Interdependency and Risk. Information Systems Journal, 8, 2,

** Feeny, D. and Willcocks, L. (1998). Redesigning The IS Function Around Core Capabilities. Long Range Planning, June 32, 3, 354-367.

** Lacity, M., Willcocks, L. and Subramanian, A. (1998) Client Server Implementation: New Technology, Lessons From History. Journal of Strategic Information Systems, March.

** Lacity, M., Willcocks, L. and Feeny, D. (1996). The Value Of Selective IT Sourcing. Sloan Management Review, 37, 3, pp. 13-25.

** Lacity, M. and Willcocks, L. (1996). Interpreting Information Technology Sourcing Decisions From A Transaction Cost Perspective: Findings and Critique. Accounting, Management and Information Technology, 5, 3/4, 203-244.

** Willcocks, L., Fitzgerald, G. and Lacity, M. (1996). To Outsource IT Or Not? Recent Research On Economics and Evaluation Practice. European Journal Of Information Systems, 5, 3, 143-160.

** Willcocks, L. and Currie, W. (1996). Information Technology and Radical Reengineering: Emerging Issues In Major Projects. European Journal of Work and Organizational Psychology, 5, 3, 325-350.

+Willcocks, L. and Lester, S. (1996). Beyond The IT Productivity Paradox. European Management Journal, 14, 3, 279-290.

** Currie, W. and Willcocks, L. (1996). The New Branch Columbus Project At Royal Bank Of Scotland: The Implementation Of Large-Scale Business Process Reengineering. Journal Of Strategic Information Systems, 5, 3.

+Willcocks, L., Lacity, M. and Fitzgerald, G. (1996). IT Outsourcing in Europe and the USA: Assessment Issues. International Journal of Information Management, 15, 5, 333-351. A less developed version won the BEST PAPER AWARD at the Third European Conference In Information Systems, Athens, June 1995.

** Lacity, M., Willcocks, L. and Feeny, D. (1995). IT Outsourcing: Maximise Flexibility and Control. Harvard Business Review, May-June, 84-93.

** Grint, K. and Willcocks, L. (1995) Business Process Reengineering in Theory and Practice: Business Paradise Regained? New Technology, Work and Employment, 10, 2, 99-109.

** Willcocks, L. and Smith, G. (1995). IT-enabled Business Process Reengineering: Organizational and Human Resource Dimensions. Journal of Strategic Information Systems, 4,3, 279-301.

** Willcocks, L., Fitzgerald, G. and Feeny, D. (1995). IT Outsourcing: The Strategic Implications. Long Range Planning, 28, 5, 59-70.

+Willcocks, L. and Choi, C. (1995). Cooperative Partnership and 'Total' IT Outsourcing: From Contractual Obligation To Strategic Alliance? European Management Journal, 13, 1, 67-78.

* Willcocks, L. (1994). Managing Information Systems in UK Public Administration - Trends and Future Prospects. Public Administration, 72, 2, 13-32.

** Willcocks, L. and Griffiths, C. (1994). Predicting Risk of Failure in Large-Scale IT Projects. Technological Forecasting and Social Change, 27, 2, 205-228.

+Lacity, M., Hirschheim, R. and Willcocks, L. (1994) Realizing Outsourcing Expectations: Incredible Expectations, Credible Outcomes. Information Systems Management, Fall, 7-18.

** Margetts, H. and Willcocks, L. (1994). Informatization In Public Sector Organizations: Distinctive or Common Risks? Informatization and The Public Sector, 3, 1, 1-19.

** Willcocks, L. and Margetts, H. (1994). Risk Assessment and Information Systems. European Journal of Information Systems, Vol. 5 No. 2, 127-138.

** Willcocks, L. and Margetts, H. (1993). Information Systems in the Public Service - Disaster Faster? Public Money and Management Vol. 6, No. 2, 49-56.

** Willcocks, L. and Fitzgerald, G. (1993). Market as Opportunity? Outsourcing IT and Services in the United Kingdom. Journal of Strategic Information Systems, 1993, 2, 3, 92-108.

** Willcocks, L. (1992). Evaluating Information Technology Investments: Research Findings and Reappraisal. Journal of Information Systems, Vol. 2 No. 3, 243-268.

** Margetts, H. and Willcocks, L. (1992). La Technologie de L'Information Comme Instrument de Politique dans Le Systeme de Securite Sociale Brittanique. International Review of Administrative Sciences, Vol. 58, No. 3, 387-410,.

+Willcocks, L. (1992) IT Evaluation: Managing The Catch 22. European Management Journal, 10, 2, 220-229.

** Mason, D and Willcocks, L. (1991). Managers, Spreadsheets and the Stage Theory of Computing Growth in Organizations. Journal of Information Systems Vol. 1 No. 2, 115-128.

+Willcocks, L. and Lester, S. (1991). Information Systems Investments: Evaluation at the Feasibility Stage of Projects. Technovation, Vol. 11 No. 5, 283-302.

** Willcocks, L. (1991). Informatization in the UK Public Services: Toward a Management Era? Informatization and the Public Sector, Vol. 1 No. 3, 1991 1-24.

* Harrow, J. and Willcocks, L. (1990). Public Services Management : Activities, Initiatives and Limits to Learning. Journal of Management Studies, Vol. 27 No. 3, 281-304.

** Willcocks, L. and Mason, D. (1990). Managing New Technology and Workplace Relations: The 1980s UK Experience - Employee Relations Vol. 12 no. 3, 3-11.

** Harrow, J. and Willcocks, L. (1990). Risk and the Public Service Manager - Public Money and Management Vol. 3 No. 3.

+Willcocks, L. (1989). Routes to Crisis: Staff Development, Management Education and Politics in the Higher Education Sector. Management Education and Development Special Issue Autumn, 222-239.

** Willcocks, L. and Mark, A. (1989). IT Systems Implementation: Research Findings from the Public Sector. Journal of Information Technology, 4, 2, 92-103.

** Willcocks, L. and Mason, D. (1988). New Technology, Human Resources and Workplace Relations - The Role of Management. Employee Relations vol. 10. no. 6, 3-8.

** Willcocks, L. and Mark, A. (1988). From Strategy to Implementation: Information Technology and Management in the National Health Service - Public Money and Management, 1, 2, 41-43.

** Willcocks, L. and Mason, D. (1987). Computerising: Lessons from the DHSS Pensions Strike - Employee Relations Vol. 9 no. 1, 17-22.